Summary
Between May 20, 2026 06:24 UTC and 09:44 UTC (3h 20m), SubHero's API and background workers were unavailable. Translation, transcription, and any feature that talks to our backend returned errors. The Cloudflare-hosted marketing site, in-browser subtitle editor tools, and Supabase auth were unaffected.
Root cause
Our backend (FastAPI + Celery workers) is hosted on Railway, which runs on Google Cloud Platform. During this window, GCP suspended Railway's account, taking Railway's entire infrastructure offline. Every service hosted on Railway โ ours included โ went down with it. This was an upstream provider issue outside our control.
Resolution
Service was restored automatically once Railway's account was reinstated and their platform recovered. No data was lost; in-flight tasks resumed when workers came back online.
Apologies to everyone affected. โ SubHero team
